This Policy applies as between you, the User of this Website and Bacano Limited (Bacano) the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.
“Personal Data” is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by Bacano
Personal data that is processed when you create a Bacano account:
When you create a Bacano account, we ask you to provide your email address and name.
Purposes and Legal Grounds:
Bacano processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Bacano’s legitimate interest in protecting the security of your account.
If you provide your opt-in consent to receiving marketing information from Bacano, we will also process your email address for the purpose of sending you marketing information about Bacano services and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Bacano account or through the unsubscribe link at the bottom of our marketing and newsletter emails.
The marketing emails you receive from Bacano are based on the preferences you provide in your Bacano account, the locale indicated by your Internet Protocol (IP) address, and any subscriptions included in your Bacano account. The legal ground for processing this data for this purpose is Bacano’s legitimate interest in reducing the number of marketing emails sent to each particular user by selecting which users receive a particular marketing email rather than sending every marketing email to every user who has consented to receiving marketing emails.
Bacano also processes your email address and/or telephone number to associate it with your Bacano account when you interact with our consultants. The legal ground for this processing is our legitimate interest in providing quality customer support.
Personal data that is processed when you communicate with Bacano:
When you liaise with our consultants via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Bacano events and services you participate in. We may also create event logs that are useful in diagnosing usability issues with our website, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with our consultants, and analyse any feedback provided to us through voluntary candidate and user surveys. With your consent, our consultants may sign in to your Bacano account, if appropriate, to help troubleshoot and resolve your issue.
How we use personal information
We use the personal information we collect from you for the following purposes:
communicating with our partners with regards to Bacano activities and iniatives;
Purpose and Legal Ground:
We use this information to provide you with customer and product support and to monitor the quality and types of support we provide to our users. The legal ground for processing this information for these purposes is Bacano’s legitimate interests in providing quality support and communication.
Categories of Recipients of Personal Data
Bacano is a leading provider of R&D tax claim services.
Other service providers:
Bacano may use cloud services from third parties such as Mailchimp to assist in sending emails and providing our services. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether users clicks on those links. Bacano uses this data to analyse the level of engagement with its emails. Bacano uses third-party service providers help us better understand usage of Bacano services and the Bacano websites.
Transfers of Personal Data
Bacano is a global business. To facilitate our services, we may need to transfer your personal data to client companies in other countries. When you create a Bacano account, add personal data in your account profile, your personal data will be collected and stored on Bacano servers in the United Kingdom. Personal data regarding individuals who reside in a country in the European Economic Area is controlled and processed by Bacano Limited.
Any transfers of personal data from Bacano companies in the European Economic Area (“EEA”) or Switzerland to Bacano partners, are done pursuant to European Commission approved Model Contractual Clauses.
Bacano is required to follow the privacy practices set forth in this Privacy Statement.
Cookies and Similar Technologies
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.
The legal ground for processing this analytical information is our legitimate interest in understanding how our partners interact with our services, apps and websites so we can enhance the user experience and functionality of our products, apps and websites.
Here are examples of third-party providers of analytics and similar services we currently use:
Google: Google Analytics is used to track site statistics and user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.
We request individuals under 16 not provide personal data to Bacano. If we learn that we have collected the personal data from a child under 16, we will take steps to delete the information as soon as possible.
Retention of Personal Data
We will retain your personal data as long as your Bacano account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.
Data Controller and Data Protection Officer
If you reside in a country in the European Economic Area or in Switzerland, then your personal data collected by Bacano is controlled by Bacano Limited, with a registered office at 27 Old Gloucester Street, London, WC1N 3AX. Bacano’s Data Protection Officer is located at the same address and can also be reached by email by clicking on the ’email’ link at the bottom of this webpage.
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Bacano access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your Bacano account, please email Bacano’s Data Protection Officer by clicking on the ’email’ link at the bottom of this webpage.
If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact Bacano’s Data Protection Officer at Bacano Limited, 27 Old Gloucester Street, London, WC1N 3AX or by email by clicking on the ’email’ link at the bottom of this webpage. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact us by email by clicking on the ’email’ logo at the bottom of this webpage.
Changes to this Policy
Bacano reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
© Bacano 2023. All rights reserved.
+44(0)20 3289 0060 email@example.com
Registered office: 27 Old Gloucester Street, London, WC1N 3AX. Company number: 12676689.