Privacy Policy and Cookies

This Policy applies as between you, the User of this Website and Bacano Limited (Bacano) the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

Your privacy is important to Bacano. We developed this Privacy Policy to provide you with information on how we process your personal data when you create a Bacano account, interact with our customer support specialists, visit or visit other Bacano websites or use Bacano apps that include a link to this Privacy Policy.

“Personal Data” is information relating to an identified or identifiable natural person.

Categories of Personal Data Processed by Bacano

Personal data that is processed when you create a Bacano account:

When you create a Bacano account, we ask you to provide your email address and name.

Purposes and Legal Grounds:

Bacano processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Bacano’s legitimate interest in protecting the security of your account.

Bacano processes your email address for the purpose of sending you important information about Bacano services or your Bacano account, such as important safety information or material changes to this Privacy Policy.

The name you provide is associated with your account profile and is displayed when you submit comments or other material on a Bacano website. The legal ground for processing your email address and name for these purposes is Bacano’s legitimate interest in providing you important safety or other information about your Bacano activities, or your Bacano account or material changes to this Privacy Policy, and in providing you an opportunity to engage with other Bacano users.

If you provide your opt-in consent to receiving marketing information from Bacano, we will also process your email address for the purpose of sending you marketing information about Bacano services and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Bacano account or through the unsubscribe link at the bottom of our marketing and newsletter emails.

The marketing emails you receive from Bacano are based on the preferences you provide in your Bacano account, the locale indicated by your Internet Protocol (IP) address, and any subscriptions included in your Bacano account. The legal ground for processing this data for this purpose is Bacano’s legitimate interest in reducing the number of marketing emails sent to each particular user by selecting which users receive a particular marketing email rather than sending every marketing email to every user who has consented to receiving marketing emails.

Bacano also processes your email address and/or telephone number to associate it with your Bacano account when you interact with our consultants. The legal ground for this processing is our legitimate interest in providing quality customer support.

Personal data that is processed when you communicate with Bacano:

When you liaise with our consultants via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Bacano events and services you participate in. We may also create event logs that are useful in diagnosing usability issues with our website, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with our consultants, and analyse any feedback provided to us through voluntary candidate and user surveys. With your consent, our consultants may sign in to your Bacano account, if appropriate, to help troubleshoot and resolve your issue.

How we use personal information

We use the personal information we collect from you for the following purposes:

communicating with our partners with regards to Bacano activities and iniatives;

Purpose and Legal Ground:

We use this information to provide you with customer and product support and to monitor the quality and types of support we provide to our users. The legal ground for processing this information for these purposes is Bacano’s legitimate interests in providing quality support and communication.

Categories of Recipients of Personal Data

Client Organisations

Bacano is a leading provider of R&D tax claim services.

Other service providers:

Bacano may use cloud services from third parties such as Mailchimp to assist in sending emails and providing our services. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether users clicks on those links. Bacano uses this data to analyse the level of engagement with its emails. Bacano uses third-party service providers help us better understand usage of Bacano services and the Bacano websites.

Other disclosures:

We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; (d) as necessary to provide our services and submissions to HMRC; or (e) as necessary to pursue available legal remedies or defend legal claims. We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Bacano’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

Transfers of Personal Data

Bacano is a global business. To facilitate our services, we may need to transfer your personal data to client companies in other countries. When you create a Bacano account, add personal data in your account profile, your personal data will be collected and stored on Bacano servers in the United Kingdom. Personal data regarding individuals who reside in a country in the European Economic Area is controlled and processed by Bacano Limited.

Any transfers of personal data from Bacano companies in the European Economic Area (“EEA”) or Switzerland to Bacano partners, are done pursuant to European Commission approved Model Contractual Clauses.

Bacano is required to follow the privacy practices set forth in this Privacy Statement.

Cookies and Similar Technologies


To help analyse how you and other visitors navigate Bacano websites and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analysing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site. We may also engage one or more third-party service providers to provide online advertisements on our behalf. They may use a ‘pixel tag’ or other similar technology to collect information about your visits to sites, and they may use that information to send you targeted advertisements.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences or revoke cookie consent on our website; except that certain cookies are necessary to enable core site functionality, and you cannot choose to disable those cookies.

The legal ground for processing this analytical information is our legitimate interest in understanding how our partners interact with our services, apps and websites so we can enhance the user experience and functionality of our products, apps and websites.

Here are examples of third-party providers of analytics and similar services we currently use:

Analytics Services:

Google: Google Analytics is used to track site statistics and user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.
Social Networks:

Third-party social networks that provide interactive plug-ins or social networking features (e.g., to allow you to connect to Facebook or Google to find friends to add as connections or to “Like” a page) on Bacano websites or mobile apps, may use cookies or other methods (e.g., web beacons) to gather information regarding your use of our websites and apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).


We request individuals under 16 not provide personal data to Bacano. If we learn that we have collected the personal data from a child under 16, we will take steps to delete the information as soon as possible.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Bacano websites and apps that link to this Privacy Policy.

Retention of Personal Data

We will retain your personal data as long as your Bacano account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.

Data Controller and Data Protection Officer

If you reside in a country in the European Economic Area or in Switzerland, then your personal data collected by Bacano is controlled by Bacano Limited, with a registered office at 27 Old Gloucester Street, London, WC1N 3AX. Bacano’s Data Protection Officer is located at the same address and can also be reached by email by clicking on the ’email’ link at the bottom of this webpage.

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Bacano access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.

To request access to or rectification, portability or erasure of your personal data, or to delete your Bacano account, please email Bacano’s Data Protection Officer by clicking on the ’email’ link at the bottom of this webpage.

If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact Bacano’s Data Protection Officer at Bacano Limited, 27 Old Gloucester Street, London, WC1N 3AX or by email by clicking on the ’email’ link at the bottom of this webpage. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact us by email by clicking on the ’email’ logo at the bottom of this webpage.

Changes to this Policy

Bacano reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

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© Bacano 2024. All rights reserved.

+44(0)20 3289 0060

Registered office: 27 Old Gloucester Street, London, WC1N 3AX. Company number: 12676689.